FAQ
Q: How can I track my order?
A: Your order will be shipped utilizing delivery confirmation via USPS. A delivery confirmation number will be sent to you once your package has been shipped. Please note that shipping confirmation will be sent to the e-mail address associated with your Paypal account. Please check your paypal email address for your shipping notification.
Q: Where’s my package? My order hasn’t arrived yet!
A: You can look up the status of your package by entering your delivery confirmation number into the “track and confirm” field provided at the following web address: http://www.usps.com/shipping/trackandconfirm.htm
Shipping generally takes 2 – 5 days for orders traveling within the United states, and up to 10 days for international deliveries. If your order has not arrived after 14 days since your received your shipping confirmation, please check with your local post office to see if a delivery attempt was made. Your package may have been taken to a holding office for your collection. If there is still no sign of it, it may be making it’s way back to us. If it is returned, we will contact you immediately to arrange a re-ship to an alternate address.
Q: Do you make Men’s clothing?
A: Yes, we have recently started desigining men’s wear. The range will expanded over the course of this year.
Q: Do you make clothing in XL and custom large sizes?
A: In an ongoing effort to maintain a justifiable price point as well as to ensure we produce quality clothing which fits the customer correctly, we have limited our items to three standard sizes; small and medium and large. If you would like to be notified about when we’re taking custom couture commissions, please join our mailing list *here*
Q: Can I rent or borrow your clothing?
A: In an effort to maintain the physical condition of our items, clothing and accessories are not available for rental at this time.
Q: Can I use you and your work for and/or to advertise my project, comic book, film, flyer, etc ?
A: We are glad that you enjoy our designs. However, as all of our work is copyrighted it is not available for use in the promotion of other businesses, individuals, events or productions.
Q: Can I interview Steampunk Couture/the designer?
A: For interviews or to write articles about our work, you can reach us at: contact@steampunkcouture.com Please send all questions via e-mail, with the word “Interview” in the subject header and Kato will gladly respond as quickly as her schedule allows. Please note that short notice deadlines may result in an inability to complete the interview in time.
Q: How can I buy previously sold items?
A: As the majority of our designs are unique, one-of-a-kind productions. We generally do not make previously sold items available for purchase but watch for news updates or sign up to the mailing list to be notified of any possible plans to re-create designs from past collections.
Q: Do you do custom designs?
A: Due to our current schedule, we are unable to take on custom designs.
Q: Do you sell wholesale?
A: As all of our items are made by hand, we are unable to produce enough stock to make wholesale purchases available at this time.
Q: Will you exhibit at our a convention?
A: Though we would love to showcase our work at events, we are unable to do so due to our current schedule.
Q: Can I model for Steampunk Couture?
A: Feel free to email us via contact@steampunkcouture.com Please provide us with a link to your website or portfolio and we will keep your information on file for upcoming photo shoots.
Q: How can I work for you as an assistant, seamstress, intern, etc?
A: Thank you for offering your help. Feel free to email us via the contact page, providing us with a list of what you would be interested in doing for Steampunk Couture, including your resume, contact information and current location. We will be happy to keep your information on file for upcoming positions.
Q: I want a refund.
A: Please click “Shipping and Returns” at the bottom of this page to review our returns policy.
Q: I want to promote Steampunk Couture. Can you send me stuff?
A: Thank you for your interest in Steampunk Couture. Though we do not have any extra promotional materials to send you at this time, please feel free to post a web link to our shop on your website. We appreciate your support!
Q: Do you give tutorials or patterns for how to make your clothing?
A: Due to reasons of copyright infringement, we do not provide tutorials or patterns for any Steampunk Couture designs.